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Vintage Prints Ltd offers a 14-day return window for eligible non-customised items (such as generic samples). Customised, made-to-order, and cut-to-order items (including DIY pocketfolds) are not eligible for return. Please see our full Terms & Conditions for details.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Vintage Prints Ltd shall, at its own discretion, make good any shortage or non-delivery and replace defective goods PROVIDED THAT you notify us of the problem in writing via email or the Contact Us page as soon as possible after opening your package and at least within 14 days of delivery of the goods. We may require photographic evidence.
We have a 14-day returns policy for standard Generic items, excluding DIY items. Most DIY pocketfolds are cut to order and are non-returnable except on a case-by-case basis. Items must be returned in their original, pristine condition. You are responsible for any charges relating to returning the goods and are responsible for their safe arrival. We will not refund or replace an item if the item is not returned to us first. We encourage you to get free proof of postage from your post office in case an item is lost in the post. Under the Consumer Contracts Regulations if we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse an exchange or refund on the item. Bank/Card/Stripe/PayPal fees are not refundable at any time.
We cannot accept returns for any customised items. Everything is designed and made to order and as such cannot be resold. This does not affect your statutory rights.
